Return Policy

Return & Refund Policy

Thank you for shopping with Zaibella. We want you to be fully satisfied with your purchase. Please read our policy carefully for return and refund eligibility.

1. Eligibility for Return

  • Returns are accepted only for products that are received damaged, defective, or incorrect (wrong item) at the time of delivery.

  • Products that have been opened, used, or tampered with will not be eligible for return due to hygiene and safety reasons.

2. Time-Frame

  • You must inform us of your intent to return or exchange within 3 days of receiving your order.

  • We will inspect the returned product once received and notify you of the status of your refund or exchange within 7–10 working days after inspection.

3. Refunds

  • Refunds will only be issued in cases of out-of-stock items or items found to be damaged or defective upon inspection.

  • Refunds will be credited via the same payment method used for purchase (if applicable) or store credit at Zaibella’s discretion.

  • Shipping / COD charges are non-refundable unless the return is due to Zaibella’s error (e.g., wrong item shipped).

4. Return Process
To initiate a return:

  • Contact our customer support at 📧 info@zaibella.com or 📱 WhatsApp: +92 301 058 8330 within 3 days of delivery.

  • Provide your order number, reason for return, and photos of the damaged/defective item.

  • Follow our instructions for returning the item. We may provide a prepaid return label or ask you to ship at your cost, depending on the situation.

  • Once we receive the returned item and verify the issue, we will process the refund or exchange.

5. Final Sale Items

  • Some items may be marked as Final Sale (e.g., limited editions, bundled sets) and will not be eligible for return or exchange.

  • These items will be clearly labeled as “Final Sale” on the product page at the time of purchase.

6. Contact Us
If you have any questions or concerns about your order or our policy, please reach out to us at:

  • Email: info@zaibella.com

  • WhatsApp: +92 301 058 8330

  • Address: D-12 Markaz, Islamabad, Pakistan

Thank you for choosing Zaibella. We appreciate your trust in us.